Privacy policy

Last updated: October 2026

Sova by Her ("we", "us", "our") respects your privacy. This policy explains what information we collect when you visit our website or place an order, how we use it and what choices you have. By using our website, you agree to this policy.

Information we collect

We may collect the following information:

  • Order details: your name, phone number, email address, delivery address and the items you order.
  • Account details: if you create an account, your login details and order history.
  • Payment details: if you pay online, the payment is handled by our payment partner. We do not see or store your full card details.
  • Device and usage information: your IP address, browser type, device type and the pages you view on our website.
  • Messages: anything you send us by email, phone or WhatsApp.

How we use your information

  • To process and deliver your orders
  • To contact you about your order, for example to confirm it or share delivery updates
  • To answer your questions and give support
  • To handle returns, exchanges and refunds
  • To improve our website, products and service
  • To send you offers and updates, only if you have agreed to receive them
  • To prevent fraud and keep our website safe

Who we share it with

We do not sell your personal information. We only share it with trusted partners who help us run our business, and only what they need to do their job. This can include:

  • Our website platform (Shopify)
  • Courier and delivery companies
  • Payment service providers
  • Analytics and advertising tools, which help us understand how people use our website

We may also share information if the law requires us to do so.

Cookies

Our website uses cookies. Cookies are small files saved on your device. They help the website remember your cart, keep you logged in and show us how the site is used. You can turn cookies off in your browser settings, but some parts of the website may not work properly.

Marketing messages

If you sign up for our newsletter or offers, we may send you emails or messages. You can stop them at any time by using the unsubscribe link in the email or by contacting us.

How we protect your information

We take reasonable steps to keep your information safe. Our website uses secure connections, and access to your data is limited. Still, no website or online system can be 100 percent secure, so we cannot guarantee complete security.

How long we keep your information

We keep your information only for as long as we need it to run our business, meet legal and accounting needs and solve disputes.

Your choices

You can ask us to show you the information we hold about you, correct it or delete it. To do this, contact us using the details below. We may need to keep some information if the law requires it.

Children

Our website is meant for adults. We do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with the date at the top.

Contact us

If you have any questions about this policy, email us at sales@sovabyher.com or call +92 342 8200420.